Incident Response & Recovery

What's included

• Containment
• Malware clean-up
• Root-cause analysis
• Credential resets
• Restore from backup
• Hardening to prevent recurrence
• Planning: incident response plan, backup strategy (3-2-1), recovery testing

Our methodology

1. 1Triage and containment: stop the immediate damage first — isolate affected systems, revoke compromised credentials, preserve evidence.
2. 2Root-cause investigation: work backward from the incident to find how access was actually gained, not just what was damaged.
3. 3Clean-up and restore: remove malware or backdoors, restore from clean backups where needed, reset all potentially exposed credentials.
4. 4Hardening and planning: close the specific gap that caused the incident, and build or update an incident response plan and backup strategy so recovery is faster next time.

What you get

• Incident timeline and root-cause report
• Cleaned and hardened systems
• Documented incident response plan
• Tested backup and recovery strategy

What to expect

• Systems contained, cleaned and back online, with the entry point identified and closed.
• A written incident timeline and root-cause report you can share with clients, insurers or regulators if needed.
• A tested backup and recovery plan, so a future incident costs hours, not days.

Limitations

Honest scope, not a sales pitch — here's what this service doesn't cover.

• Response time and outcome depend heavily on how quickly we are engaged after the incident and the quality of available backups and logs.
• We cannot guarantee full data recovery if backups are missing, outdated, or also compromised.
• This service responds to and recovers from incidents; ongoing prevention is covered under Security Monitoring & Awareness Training and Network & Cloud Security.

FAQ